1 YEAR WARRANTY POLICY
The combination of the material's durability and our impeccable craftsmanship give us a full confidence to guarantee you that if your bag will not survive everyday regular use for a whole year we will fully refund or replace with the same or similar item, free of charge.
You will be eligible for warranty if:
- The bag get tear off
- The material get broken,
- Zipper, buckles, Accessories get broken or out of functions
- Loose stitching or lining
This policy will not cover for other reasons that’s not come from us:
- Damage from glue, pets, accidents,
- Damage from improper care or poor storage or exposure condition
- Exposure to chemicals
- Scratches, spots, or marks from normal use
- Stains or color transfers
HOW TO CLAIM THE WARRANTY?
Simply send us an email to “sayhello@prettysimplebags.com” with the below information:
- A copy of your order confirmation/sale receipt
- Include 2-3 pictures with explanation of the damaged item