Warranty Policy

1 YEAR WARRANTY POLICY

The combination of the material's durability and our impeccable craftsmanship give us a full confidence to guarantee you that if your bag will not survive everyday regular use for a whole year we will fully refund or replace with the same or similar item, free of charge.

You will be eligible for warranty if:

  • The bag get tear off
  • The material get broken,
  • Zipper, buckles, Accessories get broken or out of functions
  • Loose stitching or lining

This policy will not cover for other reasons that’s not come from us:

  • Damage from glue, pets, accidents, 
  • Damage from improper care or poor storage or exposure condition 
  • Exposure to chemicals
  • Scratches, spots, or marks from normal use
  • Stains or color transfers

HOW TO CLAIM THE WARRANTY?

Simply send us an email to “sayhello@prettysimplebags.com” with the below information:

  • A copy of your order confirmation/sale receipt
  • Include 2-3 pictures with explanation of the damaged item